Terms and Conditions

Refund policy On mail order items

If an item is received that is not per our detailed description in terms of condition or originality we offer a full refund policy of 7 days after receipt of item, no refunds will be accepted after this date.

Return of Product.

When returning a product, it is the sole responsibility of the customer to ensure that any goods are repackaged securely and goods are recieved back in the same condition they were recieved in. Only when goods are recieved back in the condition sent, will a refund be issued.

Refund Method

Refunds will be made by the method of payment which was used to pay for the instrument/item ie PayPal to PayPal, Wire to Wire, Cash to Cash.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid

If you do not like your purchase

If you wish to return your purchase due to not liking the item we can offer a full value store credit than can be used against future purchases or offer a refund less 20% restocking fee, this is only applicable within 48 hours of receipt of goods

In-Person Sales

We offer a 48 hr approval on all guitar & amps (unless otherwise noted). Before returning any item, customers must call for a return authorization. Returned items must be in the same condition as when they left the store. Unauthorized returns will be refused & returned at customer expense. Returned items are subject to a 20% restocking fee.